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Privacy Policy


Neola Design (“we” or “us”) takes the privacy of your information very seriously. This Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you provide us with when using the website (“the website”) and the mobile application. It also describes your data protection rights, including the right to object to some of the data processing.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, or phone number.

We also collect Information provided in connection with your purchase orders you place through our website and keep a record of any correspondence between you and us. We also secure details of accounting or financial transactions including transactions carried out through our website or otherwise. We only collect such information when you choose to supply it to us.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address and cookies in order to provide us with information that helps us learn about your browser and operating system. These methods do not collect or store personal information.

Sometimes we receive personal data about you from third parties when you engage with our services through social media, or other non-Neola Design sites or applications.


We process your personal data for the following purposes:

  • To fulfil a contract, or take steps linked to a contract including fulfilling any orders your place. This includes:
  • processing your order, or registration for the services;
  • providing the services, to communicate with you about them or your account with us;
  • communicating with you and providing our customer services;
  • verifying your identity; and
  • sending you information about changes to our terms or policies.

 We may use this information to:

  • ensure that the content of our website is presented in the most effective manner for you;
  • assist in making general improvements to our website;
  • carry out and administer any obligations arising from any agreements entered into between you and us;
  • allow you to participate in features of our website and other services;
  • contact you and provide you with information about the products you are about to receive

Where you give us your consent, we will use your personal data to send you newsletters and other promotional material about our services.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.


    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

    Neola Design
    Andrea Hauer

    1c Gondar Gardens
    London NW6 1EW


    • We do not disclose any information you provide via the website to any third parties except:
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
    • or to protect the rights, property, safety, and Terms and Conditions of Neola Design


    Our website is hosted on Shopify Inc. This website hosting company provides us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored in Shopify's data storage, databases and the general Shopify application. Our website hosting company stores your data on a secure server behind a firewall. They have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access and to maintain data security.

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopifys’ Terms of Service ( or Privacy Statement (


    A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our site.

    On our website, we use cookies to track user’s progress through the website, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the website and helps us to provide you with a more customised service.

    Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browser settings you should go to your advanced preferences.

    We are required to obtain your consent to use cookies. If you continue to use the website having seen the notice then we assume you are happy for us to use the cookies described above.

    If you choose not to accept the cookies, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.


    We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.


    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


    You have the right to ask us for a copy of your personal data; to correct and delete your personal data. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via our website.

    You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirements, or where we are using the data for direct marketing).

    These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

    To exercise any of these rights you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

    Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you


    We will post details of any changes to our Privacy Policy on our website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances if any, we share it with other parties.


    Our website contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.

    In addition, if you came to our website via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.


    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer Andrea Hauer at or by mail:

    Neola Design
    Andrea Hauer
    1C Gondar Gardens
    London NW6 1EW
    Unitd Kingdom




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