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Terms & Conditions

Our Terms & Conditions have been written to comply with current UK legislation. These Terms & Conditions apply to the use and access of this Website and for orders made from this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms & Conditions.


NEOLA Ms Andrea Hauer 1C Gondar gardens London NW6 1EW United Kingdom Telephone: +44 (0) 78 5170 2974 E-mail:


All fine jewellery on this website has been designed by Andrea Hauer. Items are made out of 18ct yellow gold vermeil and sterling silver. 18ct yellow gold vermeil is a term used to describe sterling silver metal that has been plated with 18ct yellow gold. Other materials used will be semi-precious stones. The scarfs are made of 100% finest pashmina wool or 100% silk and all leather handbags are made of 100% genuine Italian leather.

Please note that some designs may include gemstones that possess decorative inclusions, which enhance the stones’ individual nature.


We aim to ensure that all photographs are a clear representation of each product. However as a result of the individual nature and composition of gemstones items may vary slightly in colour from those displayed on the website. This can also be caused by variations in computer monitors. 


To place an order with NEOLA please follow the instructions given online and in the FAQs section. Once you have completed your shopping you will be sent to a secure card site where it will be possible to pay using any of the following:

•          Visa Credit, Debit and Electron

•          MasterCard

•          Maestro (UK)

•          Paypal

Full payment for the price of the goods must be received before your order can be accepted and processed. The acceptance of your order establishes a contract between you (the Customer) and NEOLA (the Supplier) to supply you with the jewellery and accessory items as described in the product description. NEOLA reserves the right to reject orders should they not pass our security checks.

A confirmation e-mail of your order will be sent to you within 24 hours. As the Customer it is your responsibility to supply the correct details and check that your e-mail mailbox is in good working condition and is able to receive incoming communications.

All credit card transactions on this site are handled securely by our payment provider Cardsave or PayPal, secure online payment gateways that encrypts your card details in a secure host environment. All payments will be subject to the buyer protection offered by that party. Cardsave and PayPal are fully compliant with payment card industry data security standards (PCI DSS).


All prices on the website are shown in £, $, and . NEOLA reserves the right to alter prices of products on this website at any time without notice. Currently NEOLA is not a VAT registered company so prices are not inclusive of VAT.

Postage and packaging is free of charge for UK deliveries and chargeable outside of the UK. Please see Delivery & Returns policy for further information.


All orders that are placed on items that are in stock are shipped within 1-2 working days of your order being placed, unless otherwise stated in the product description. In the rare circumstance of the item you order not being immediately available, you will be contacted within 24 hrs to discuss appropriate action. This may involve details of expected delivery times or a substitute product, which could incur a part refund or extra payment as required, or full refund.

The goods will be delivered to the delivery address provided by you at the time that the order was placed. All orders posted to UK addresses require a signature on arrival.

Please note that we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at or call on +44 (0) 78 5170 2974.


Your jewellery and accessories will be individually packed in a NEOLA box/ bag. Please be assured that every effort will be made to ensure that items are packed securely and safely.


NEOLA hopes that you are pleased with your item, but if you are not then you may return it to us for a refund or exchange it for another item within 14 days of receipt.

To return your item simply notify us within 7 days of the return on and return the item within 14 days of receipt quoting: your invoice number, name and address.  We will not process claims for goods to be returned of exchanged after this period of time.

To ensure that you are eligible for a refund you must have proof of purchase (original invoice number), there must be no evidence of wear and you must return the item in all of its original packaging. Items where there is evidence that they have been worn and items that do not have their original receipt and proof of purchase will not be accepted for a refund or exchange. NEOLA reserves the right to reject returns and exchanges.

A returned item remains your responsibility until it reaches us and the cost of returning the item to us is your responsibility. It is advised that you send it via Special Delivery since we cannot be held responsible for returns that are lost in transit.


Every effort is made to ensure that items are always packed securely and safely. However, should you receive a faulty or damaged item, please contact us within 7 days of receipt and return the item within 14 days of receipt. We will not process claims for goods received as faulty after this period of time.


If you wish to cancel your order it is advised that you contact us immediately before it is too late and your ordered has already been processed.


NEOLA will not share your e-mail, postal address or any other details with any third party. If you join our mailing list, your e-mail address will not be passed on to any third party and will only be used for NEOLA newsletters, promotions, events and notifications of new products. You can unsubscribe to this service at any time by e-mailing

Once you have made a purchase with NEOLA you will automatically be added to our mailing list. If however you do not wish to be contacted simply e-mail and we can ensure that you are removed from our mailing list.

Our payment provider Cardsave and PayPal handle all credit card transactions securely. Payments will be subject to the buyer protection offered by that party. We do not store financial information or personal information anywhere on this site. We do not store credit card details nor do we share customer details with any third parties.


Any legal issues arising as a result of this website shall be governed by English Law.


To resolve any disputes please contact NEOLA Ms Andrea Hauer on +44 (0) 78 5170 2974 or e-mail


This website does not contain any content that is unsuitable for minors or offensive material. However, we cannot be held responsible for the content of any third party websites that provide links to this site or that are linked from this site.


The contents of this site may only be used for personal, non-commercial use. NEOLA takes special care to design distinctive and individual pieces and takes intellectual property very seriously.


By using this service, you agree that you will not attempt to undermine the integrity of this website.


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